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How we do it

IGOR works with organisations facing complex problems involving people, organisations, technology and systems.

We bring together human science, systems thinking and practical delivery to understand how a system works, identify where it needs to change, and design and deliver interventions that improve its performance.

Systems thinking, applied

We look beyond individual problems to understand the wider system in which they occur.

That means examining the relationships between people, organisations, technologies, information, structures and environments—and understanding how changes in one part of a system can affect the behaviour and performance of the whole.

Our work can involve:

  • Systems analysis and organisational design
  • Human factors and ergonomics
  • Simulation, modelling and experimentation
  • Evaluation, assessment and certification
  • Governance and organisational change
  • Strategic decision support and capability development

Human science at the centre

Human behaviour is not separate from the systems in which people work.

IGOR applies human science to understand cognition, behaviour, decision-making, social interaction and organisational dynamics, and to ensure that human considerations are incorporated into the design of complex systems.

We are interested not only in what people do, but in why the system produces the behaviour it does.

From understanding to action

IGOR does not stop at analysis.

We work with clients to translate evidence and insight into practical changes to systems, organisations, capabilities and ways of working. Depending on the problem, this may involve designing a new organisational structure, developing governance, building a simulation or experimentation capability, establishing evaluation frameworks, supporting cultural change, or developing the analytical capability needed to make better decisions.

We work at the level the problem requires—from individual human performance through to large, distributed organisational and technical systems.

Distributed and collaborative

IGOR can work across geographical and organisational boundaries, combining remote engagement with in-person work where it adds value.

We have worked across Australia, the UK and internationally, collaborating with Defence, government, industry and universities and bringing together multidisciplinary teams where the problem demands it.

Our partnerships extend our capability without replacing our responsibility for the quality and coherence of the work.

Independent and rigorous

IGOR brings an independent systems perspective to complex problems.

We combine rigorous human science with systems thinking, technical expertise and practical experience. The objective is not to produce analysis for its own sake, but to create a clearer understanding of the system and use that understanding to support better decisions, better design and better outcomes.

The result is applied human science: understanding humans in systems, and using that understanding to design systems that work.